Privacy Policy & Your Rights

Learn more about how your personal data is handled when using our cleaning services. We are committed to protecting your information and complying with all UK data protection laws.

Information We Collect

We gather only the data necessary to deliver and improve our service, ensuring your privacy is respected at all times.

• Contact details such as your name, phone number, address, and email, provided when booking a service or making an enquiry.
• Details about your service requirements, preferred communication channels, and special instructions you choose to share.
• Technical data from your browser, device, and interactions with our website, collected via cookies and analytics tools.
• Feedback, reviews, or testimonials you voluntarily submit to help us improve our services and website.

How We Use Your Data

We process your data to confirm bookings, communicate with you, and ensure a high standard of service delivery.

• To respond to your requests and deliver cleaning services as agreed.
• To update you about service appointments, changes, and follow-ups related to your enquiries.
• To analyse website and service usage to improve our efficiency, security, and user experience.
• To comply with UK laws, fulfil our contractual obligations, and protect the rights of all parties.

Legal Basis For Processing

We follow requirements set by UK GDPR and related laws for legitimate, contractual, or consent-based processing.

Personal data is processed fairly and lawfully: with consent, to fulfil contracts, or to meet regulatory obligations under UK data law.

Sharing Your Data

We do not sell your personal information. Limited sharing applies only for service delivery and compliance.

• Your data is shared only with employees and vetted partners directly involved in providing your booked services.
• Information may be disclosed where required by law or to protect property, safety, or legal rights.
• Only necessary information is provided to delivery partners, and confidentiality is always upheld.

Protecting Your Data

We use modern security protocols, encryption, and restricted access to safeguard your information from unauthorised use or disclosure. Regular reviews and staff training further strengthen our protection of your privacy and the integrity of your data.

Your Privacy Rights

Under the UK GDPR, you have clear rights over your personal information.

• You may request to access or correct your personal data at any time.
• If you wish, you can request deletion of your data, in accordance with legal requirements.
• You have the right to restrict or object to how your data is processed for certain purposes.
• You may withdraw your consent for data use, unless processing is required for contractual or legal reasons.

Cookies & Tracking

Our website uses cookies for essential functions, analytics, and to enhance user experience. You can manage your cookie preferences in your browser settings or by visiting our cookie policy.

View Cookie Notice View Cookie Notice

Contact Us

If you have questions or wish to exercise your privacy rights, please contact us using the details below. We respond promptly to all privacy-related requests.

Policy Changes & Updates

Any changes to this privacy policy will be announced here. We advise checking this page whenever you use our services.