Terms and Conditions of Cleaning Services

Learn more about the terms that apply to your use of our cleaning services. These conditions ensure clarity, safety, and fairness for all users and our company.

March 7, 2026

Acceptance of Terms

By using this website or booking cleaning services, you acknowledge you have read, understood, and agree to these terms and conditions. You must be at least 18 years old to arrange services.

Key Definitions

For clarity, key terms as used in our contract and website are explained below.

  • "Service" refers to all cleaning activities performed as described on our website or in your booking confirmation.
  • "Client" means the person or organisation booking, receiving, or paying for cleaning services.
  • "Booking" covers any confirmed request for professional cleaning communicated by phone, email, or form.
  • "Agreement" is the contract formed upon your acceptance of these terms at the time of booking.

Using Our Cleaning Services

You agree to provide accurate information, notify us of changes, and ensure access for cleaning. Please follow all safety and health instructions during visits.

Eligibility

To book our services, you must be over 18 and legally able to enter a contract. You may act on behalf of a business or household if authorised.

Proof of eligibility may be requested before service delivery.

Your Responsibilities

Being a client means cooperating with basic safety and service terms.

  • Ensure accurate address and contact details are provided at booking.
  • Advise us of special instructions or known risks on your property in advance.
  • Keep pets supervised and valuables secured during cleaning appointments.
  • Respect agreed dates and notify us as soon as possible of changes or access issues.

Prohibited Uses

Certain activities are not permitted when using our service.

  • No use of this site or service for unlawful or misleading purposes.
  • No sharing of false booking details or impersonation of others.
  • Do not interfere with, disrupt, or harm the website’s operation or security.
  • No uploading of viruses, inappropriate, or malicious material.
  • Do not engage in abusive or threatening behaviour toward staff.

Intellectual Property Rights

All content, images, logos, and trademarks on this website are the property of lumoravexis.sbs or its licensors. Unauthorised use, reproduction, or redistribution is prohibited by law. Permission is required for any third-party use.

User-Uploaded Content

Clients may post reviews or feedback, but all content must be truthful, legal, and non-offensive.

Rights to Submitted Content:

By submitting reviews or materials, you grant us permission to use them in marketing or for improving services, with credit where appropriate.

Privacy and Data Protection

Our handling of any personal information provided is described in our privacy policy. We comply with UK data laws and the UK GDPR framework. View Privacy Policy

Important Legal Disclaimer

No outcome is ever completely guaranteed. Cleaning results may differ by property condition and client requirements.

Please Note:

We do not offer refunds based on cleaning outcomes. We promise best efforts but results may vary.

Limitation of Liability

Our responsibility is limited to the amount paid for services. We are not liable for indirect, accidental, or consequential damages.

Indemnification

You agree to hold us harmless from claims arising from your use of our website or cleaning services, unless directly caused by our staff's negligence.

Resolving Disputes and Issues

If you are dissatisfied or have a concern, please let us know so we can address it promptly.

Arbitration

Where agreement cannot be reached, disputes may be settled using an independent arbitration service as permitted by law.

Participation in arbitration does not forfeit your statutory rights as a consumer.

Online Dispute Resolution Rights

You may also use the UK or EU Online Dispute Resolution platform for particular complaints. Details are available on their official portals.

Learn about ODR platforms: Learn about ODR platforms

Jurisdiction and Governing Law

These terms are governed by the laws of England and Wales. All claims are subject to UK jurisdiction.

Terminating the Agreement

We may terminate or suspend your access to services in case of material breach, fraud, or unlawful conduct.

Updates

These terms may change from time to time. Check this page before booking to ensure you’ve read the current version.

Severability

If any provision is found invalid, the rest remain effective to the fullest extent possible.

Entire Agreement

These terms, plus our privacy policy and disclaimers, form the sole agreement for your use of our services.

Contact for Terms Queries

For questions or clarifications, contact us using the details below.

Email Address: content@lumoravexis.sbs

Phone: +44(0)3930 32698

Address: 5350 S Staples St Ste 106 Corpus Christi, TX 78411-4660 United States

Effective Date: March 7, 2026

Version: 2.1